Field Biologist

Singapore · QA

Description

Rentokil Initial:

Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries.

We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology.

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

About Rentokil Pest Control

Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers. We operate in over 65 countries and we are ranked in the top 3 in 63 of those. We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity. Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens, we are a government accredited learning organisation that delivers training, qualifications and opportunities to our valued colleagues.


Your day-to-day responsibilities will include:


  • Conduct quality check and resolve pest infestation issues for customers.
  • Handle pest infestation issue and solve active or recurring pest issues within the agreed time frame with customers.
  • Give good housekeeping and proofing recommendations to customers for long term site solutions.
  • Attend to customers who are dissatisfied or disappointed with our service and take the necessary actions to redress the situation and, where appropriate, to ensure that similar situations are prevented from happening in the future.
  • Attend customers' requirements or enquiries, and ensure all tasks and issues raised by the customers are being handled promptly with constant maintenance, updates and communication in both verbal and written.
  • Take leads to proactively communicate with customers and respective departments to ensure quality service delivery.
  • Submit quality leads to help in service area density building.
  • Ensure that all reports assigned are completed prior to dateline.
  • Assist in new innovation such as trial projects and implementation of new reporting, monitoring tools, preparations and gadget.
  • Conduct internal and external briefing or training to ensure smooth execution of service delivery such as new product launch and customer pest awareness training
  • Assist Manager in ISO/ SQC/ other accreditations surveillance and recertification.
  • Assist tr in the periodical review of servicing materials, equipment, vehicles and techniques employed with a view to improving productivity and cost effectiveness.
  • Attend to other duties as may be assigned to you from time to time.
  • Requirements

    Benefits

    Equal Opportunities

    Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination.

    We also place emphasis on workplace diversity which means that we are serious about creating an inclusive

    environment that accepts each individual's differences, embraces their strengths and provides opportunities for all

    colleagues to achieve their full potential.

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